Building Customer Centric Culture

In a customer-centric organization, the customer is at the core of everything as they traverse the customer lifecycle. All processes and company activity are done in support of what the customer is trying to accomplish. At the core, of course, is the customer and his relationship with your organization. Customers will trust your company and stay loyal to your brand when you offer a consistent customer experience.

In this regard, our building customer-centricity culture training program is designed to equip employees of Ethiopian Banks with knowledge, skill and attitude about how to build customer-centric culture by engaging with customers, portraying honesty and commitment.

Estimated Time to Complete the Course: 12 Hours (Approximately)